At Vermeil Vibe, we take pride in the exceptional quality and craftsmanship of our gold vermeil jewelry. We’re pleased to offer a 2-Year Color Warranty, ensuring your jewelry remains radiant and free from significant discoloration, tarnishing, or fading under normal use and proper care for two years from the date of purchase.

Warranty Coverage:

Our 2-Year Color Warranty specifically covers gold vermeil jewelry against:

Significant discoloration or fading of the plating.

Noticeable tarnishing under regular wear and proper care.

If your jewelry exhibits any of these issues within two years of purchase, we will provide a one-time replacement free of charge.

Warranty Exclusions:

This warranty does not cover:

Damage caused by improper care, accidents, misuse, negligence, or mishandling.

Exposure to harsh chemicals, swimming pools, hot tubs, seawater, cosmetics, lotions, perfumes, or excessive moisture.

Jewelry that has been altered or repaired by anyone other than Vermeil Vibe.

Normal wear and tear, minor scratches, or slight fading that naturally occurs over time.

Claim Process:

To file a warranty claim, follow these steps:

Email our customer support at hello@vermeilvibe.com, providing a clear description of the issue, your order number, and proof of purchase. Be sure to include photos showing the defect.

Our customer care team will review your claim. If approved, we’ll provide instructions for returning your jewelry.


Once we receive and inspect your jewelry, we will issue a one-time replacement at no cost to you, including complimentary return shipping.

Processing Timeline:

Warranty claims typically take 5–7 business days to process after receiving the returned item. We strive to handle warranty issues swiftly and efficiently.

Jewelry Care Guidelines:

To maintain the beauty and longevity of your Vermeil Vibe jewelry, we recommend:

Removing jewelry before exposure to water, pools, hot tubs, and strenuous exercise.

Avoiding contact with perfumes, lotions, cosmetics, and household chemicals.

Storing your jewelry separately in a dry, secure place using the provided jewelry pouch or box.

Regularly cleaning your jewelry with a soft, lint-free cloth.

Not Sure If You're Covered?

If you’re unsure whether your issue qualifies under our warranty, feel free to contact us. We’re always happy to assist you.

Thank you for choosing Vermeil Vibe. We’re dedicated to keeping your jewelry beautiful, vibrant, and cherished.

We might already have the answer to your questions, check our Frequently Asked Questions ✨